By purchasing any item from Tech Outlet you agree that you have read and understand and are bound by the information provided below.
If you need to return something you have purchased from us & you are claiming a warranty situation it will be checked by our technician for any signs of user damage. If any user damage or normal wear and tear is found it will not be covered under our warranty and will be returned to you at your own cost.
Please retain your receipt as you will be asked to show your receipt upon a product return. If you cannot provide your original receipt then Tech Outlet reserve the right not not cover under warranty.
If a product is found NOT to be under warranty following inspection by our Service Team, then an inspection fee will be charged to the customer, at a rate of $85+GST.
If you want to proceed with service on an item which is affected by user damage or are wanting the item repaired as a normal paid repair situation, Techoutlet will charge $85 + GST upfront as an inspection fee.
The Service Department will inspect the unit and if the unit is repairable, the customer will be charged for $85 + GST per hour for any labour. If the customer decides to go through with the repair process, the $85+gst which was initially charged as inspection fee, will be deducted from the final amount.
Please note that the freight on all product returns to us (either in-warranty or out of warranty) needs to be covered by the customer. (Back to Auckland Service Centre)
If you return your item and no user damage is found, we will inspect the item and inform you of how we will remedy the situation for you. Please note that Tech Outlet will not pay for product to be returned to us for inspection.
Note: Techoutlet is not responsible for USER DAMAGE on drones or any other items. USER DAMAGE or product MIS-USE is not included under warranty.
Tech Outlet is not responsible for any damage to a package during transportation when product is returned to us for inspection. This remains the responsibility of the sender. We reserve the right to reject any package that is being sent back to us, that has been damaged.
TECHOUTLET WARRANTY DISCLAIMER
Please remember to retain the purchase receipt as you’ll be asked to present the receipt in any given cases.
How long does the warranty last?
- New Toys (Including Toy Drones): 3 months warranty and 1 month warranty on batteries.
- New Drones (GPS): 12 months warranty and 3 Month warranty on batteries. Propellers, Landing gear carry a 1 month warranty.
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New electric scooters, electric bikes : 12 months warranty on the frame and 6 Month warranty on batteries & the rest of the scooter including electronics.
- Please also note that there is no warranty on tires or tubes as this is a consumable.
- Accessories & Gadgets (NEW): 12 months warranty.
- Faulty Stock (NOT WORKING): No returns/warranty will be provided.
- Refurbished stock, OR ex Demo stock, OR used stock, OR stock with Damaged different or no packaging: 1 month warranty on Toys, 3 month on GPS Drone bodies (excluding batteries , propellers camera & release attachments & other accessories ), 3 months on scooter frames, no warranty on batteries within scooters or drones, 1 months on other parts of the scooter including electronics.
- Please note that Warranty on any ex demo product , second hand product , or product with damaged , different or no packaging - is limited to repair of the product ONLY & Not a refund
- Please also note that there is no warranty on tires or tubes as this is a consumable.
- A replacement product (or part) or repaired product assumes the remaining warranty period of the original electrical product or accessory from purchase date.
What does the limited warranty cover?
- The limited warranty covers any defects in material or workmanship under normal use during the warranty period.
- If the product is deemed to be under warranty by our service technician, Techoutlet will repair or replace at our discretion.
What does the limited warranty NOT cover?
The limited warranty does not cover any problem that is caused by:
- Conditions, malfunctions or damage not resulting from defects in material or workmanship.
- Damage due to use in and around water, corrosion, use in sand and salt environments, or using or leaving the product in rain or open weather environments .
- Damage or malfunction of the product resulting from negligence.or lack of maintenance or the presence of sand or other material.
- When the product has been dismantled or modified in any way by the customer (or anyone other than Tech Outlet Technicians) - then warranty becomes null and void.
- Cleaning of the product where there is sand, dirt or other material including water, corrosion, or general lack of maintenance.
- Wear ans tear is also not covered under warranty.
- Damage to a product resulting from unauthorized modification of the product.
- Theft or loss of the product.
- The Warranty does not cover return shipping to our Auckland service centre from your location - for our service team to investigate the issue further.
- The warranty on any Products purchased from this store is not transferable, meaning that if orignal ownership of the product is transferred to someone else (either by way of selling, gifting, or otherwise transferring ownership) then the warranty lapses right away.
- It also doesn't cover if you change your mind about your purchase. We are obliged to repair or replace in relation to any manufacturer defects but there is no obligation on Tech Outlet if you have changed your mind.
Rechargeable Batteries
Note: There is one month limited warranty on rechargeable batteries within toys. If you claim the battery to be faulty within that time period, the battery will be inspected and if any user abuse, improper maintenance, or mis-use is found on the battery, the claim will be rejected.
The warranty on any rechargeable batteries is subject to the user following all safety and precautions listed on the included warning.
Note that is important NOT to completely discharge your LIPO or LIHV battery at any time OR leave your battery on full charge for more than a day - otherwise this can permanently damage your battery, and this is not covered under warranty.
Never drop, or damage your battery in anyway otherwise the battery may become a dangerous hazard. If your battery becomes damaged, or swollen in any way, please dispose of the battery immediately in a safe manner.
IMPORTANT NOTE : NEVER leave batteries unattended while they are charging. Our recommendation is to always charge and store batteries in a fireproof bag or container. Do not leave the battery charger on overnight, and turn off/remove power to chargers before going to bed. Only use the correct original charger & cables supplied by the manufacturer and follow all reasonable standards while charging (ie. no double plugs or loose connections, direct connections to power outlets rather than multi-plugs). Batteries should not be stored for more than a few days on full charge and batteries should not be fully drained out of charge.
Please take note of the age limitations on products and packaging and ensure these are followed at all times.. All children must be supervised while they are using toys as there are many risks including swallowing parts, injuries from moving parts and propellers, injuries related to loud noises or lights, injuries related to shooting parts, just to name a few.
If you change your mind about a purchase
Please note that if you change your mind about a purchase you have made through our store, then it is upto the discretion of the Tech Outlet Staff whether to accept the product back and refund you or not. We will also only be able to provide a refund (or replacement with a different product) under the following conditions:
- The product & packaging is in brand new condition and resealable condition and the product is working correctly (as deemed by our service staff).
- All Packaging and other accessories supplied with the product at time of sale have been returned and are in brand new condition.
- It is within 7 days of the purchase date.
